Return and refund Policy

If you would like to return a product that you purchased from Tavs Packaging, you must compile this form. Before you can proceed, you must agree with the following points:

 

1. Customers have the right to return goods at any time up to 14 working days starting the day after delivery.

2. Customers need to send the products back to us at your own cost, unused and undamaged with their original packaging.

3. The customer has a duty of care while the goods are in their possession and they are the customer's responsibility until the goods have been received on Tavs Packaging's premises.

4. In the unlikely event that you should receive damaged or defective products, please fill this form and state the problem where appropriate. Our returns team will contact you to further investigate the problem.

5. Goods must be returned in full pack quantities. We cannot offer any refunds if a partial pack quantity is returned.

6. For non-defective goods returned by the customer to the company, within 14 days of their delivery, the company will refund the price paid minus a re-stocking administration fee of 15% of the value of the order.

7. For goods returned by the customer after 14 days from their delivery date, the company will refund the price paid minus a re-stocking charge of 20% of the value of the order.